Privacy Policy

Personal information we collect

Depending on how you interact with us, we may collect:

• Contact details: name, email address, telephone number, and the name of a company or organization you provide.
• Trip and reservation details: pickup and drop-off locations, travel dates and times, flight information, passenger count, vehicle preferences, special requests, and details needed to arrange your ride.
• Messages and communications: information you enter in our forms or send by email, phone, or text, including your communication preferences and records of your consent where applicable.
• Payment and transaction details: billing information, amounts, and booking history. If online payments are offered, payment card information may be handled by a payment processor rather than stored by us.
• Website usage information: IP address, browser and device information, referring pages, pages visited, and cookie or similar technology data, where those technologies are in use.

Please avoid sending sensitive information through general inquiry forms unless it is necessary to arrange your service.

How we use personal information

• Respond to inquiries, prepare quotes, create and manage reservations, and provide transportation services.
• Contact you about pickups, drivers, changes, receipts, customer support, and other trip-related matters.
• Send marketing emails or SMS messages when you have chosen to receive them, subject to your preferences and applicable law.
• Process payments, keep records, prevent fraud, protect our website, and meet legal obligations.
• Understand website performance and improve our services and communications.

Who we share personal information with

We may share the information needed to fulfill your request with our chauffeurs, dispatch personnel, transportation partners, or other providers involved in your reservation. We may also use service providers that support website hosting, booking systems, payment processing, email or SMS delivery, customer support, and analytics. These providers receive information only as needed for their services. We may disclose information when required by law, to protect rights and safety, or in connection with a business transfer. We do not sell personal information for others’ independent marketing.

Text messages and SMS consent

If you separately opt in to receive SMS messages from Fine Limousine, we may send the types of messages described at the point of consent, such as booking updates or, if you expressly choose them, promotional messages. Consent to receive promotional texts is optional and is not a condition of purchasing or booking our services. Message frequency varies. Message and data rates may apply.

You can reply STOP to stop receiving texts and HELP for assistance. You can also contact us through our contact page. We may retain records of your opt-in, opt-out, and related messages to honor your preferences and document compliance. SMS consent is not shared with third parties or affiliates.

Cookies and website technologies

Our website may use cookies and similar tools to operate the site, remember preferences, understand traffic, and assess performance. Your browser settings may let you limit or delete cookies; some site functions may be affected. If we use third-party analytics or advertising tools, their handling of information is also governed by their own policies.

Retention and security

We retain personal information for as long as reasonably needed for the purposes described above, including providing services, maintaining business records, honoring communication choices, and complying with legal requirements. We use reasonable safeguards designed to protect information, although no transmission or storage method is completely secure.

Your choices and requests

You can ask us to review, correct, or delete personal information we hold about you, subject to applicable requirements and necessary business records. You can unsubscribe from marketing emails through an unsubscribe link and opt out of texts by replying STOP. To make a privacy request, use our contact page. We may need to verify your identity before completing a request.

Children and external links

Our services and website are not directed to children under 13, and we do not knowingly collect their personal information through the website. Our site may link to external websites whose privacy practices we do not control.

Updates to this policy

We may revise this policy as our practices change. We will post the updated version here and update the date at the top of the page.

Contact Fine Limousine

For questions about this policy or your information, please use our contact page.